Refund Policy

Last Updated: 31/07/26

This Refund Policy outlines the terms for refunds and cancellations of bookings made with Rosa Mystica, whether through our booking engine, WhatsApp, or email.

1. Cancellation Policy

• Full Refund: Cancel 6 or more days before check-in (minus a 5% processing fee).
• Partial Refund: Cancel 0-6 days before check-in — 50% of the deposit amount is refunded.
• No Refund: Cancellations made after check-in.

2. Refund Process

• To request a refund, contact us by WhatsApp or email at [email protected].
• Refunds are issued to the original payment method within 2 business days of approval.
• Funds may take 7-10 additional days to reflect, depending on your bank's processing time.

3. Modifications to Bookings

• If you need to modify your booking (dates, room type, or guest count), contact us as early as possible.
• Modifications are subject to availability and may result in a price change.

4. No-Show Policy

• Guests who do not check in on the scheduled arrival date, without prior notice, forfeit the full booking amount.

5. Exceptional Circumstances

• In the case of events beyond our control — natural disasters, government travel restrictions, or similar emergencies — we will offer flexible rescheduling or a full refund, subject to verification of the circumstances.

6. Changes to This Refund Policy

• We reserve the right to update this Refund Policy at any time. Changes take effect immediately once posted on this page.

7. Contact Us

• For any questions about this Refund Policy or to request a refund, reach us on WhatsApp or email at [email protected].