Privacy Policy
Last Updated: 31/07/26
This Privacy Policy explains how Rosa Mystica collects, uses, and protects your personal information when you visit our website or book a stay with us.
1. Information We Collect
- Personal Information: Name, email address, phone number, and billing address.
- Booking Information: Room preference, check-in/check-out dates, and special requests.
- Payment Information: Payment details, processed securely through our booking engine or payment provider — we do not store full card details ourselves.
- Technical Information: IP address, browser type, and device information collected automatically when you visit our website.
2. How We Use Your Information
- To process and confirm your booking.
- To provide customer support before, during, and after your stay.
- To send you important notifications about your booking.
- To improve our services and website.
- For marketing communications, only if you have opted in to receive them.
3. Data Security
- We implement reasonable technical and organisational measures to protect your personal information.
- While we take commercially reasonable steps to secure your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
4. Data Sharing
- We share booking details with our booking engine and payment providers only as needed to process your reservation.
- We may share information with third-party service providers who help us operate our website and services.
- We may disclose information where required by law or to protect our rights or the safety of guests and staff.
- We do not sell your personal information.
5. Cookies
- Our website may use cookies to improve your browsing experience and understand website traffic.
- You can control or disable cookies through your browser settings at any time.
6. Changes to This Privacy Policy
- We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date.
7. Contact Us
- If you have any questions about this Privacy Policy, contact us at [email protected].